Who confirms the order: cashier only, or the waiter too

A double confirm cooks two plates. A missing confirm leaves the ticket asleep on the board while the guest waits.

The order hits the board. Someone must move it from “new” to “confirmed” so the kitchen moves. If nobody does, the ticket sleeps. If two people tap, the kitchen hears two. Permission is not an admin detail. It is hands in a rush.

Here is how to choose without building a management army.

1. A small room: cashier is enough

One window, waiters in and out. One person confirming is cleaner. Waiters serve; the cashier runs tickets.

Better: cashier confirms. Waiters can see status without changing it, unless you trained a second rule.

2. A wide floor: the waiter is closer

A guest changes the order while seated, cashier far away. If the waiter cannot confirm or edit, the run stretches the cycle.

Better: waiters confirm the dine-in tickets they own. Cashier takes takeaway and delivery. Say the split to the team in one sentence.

3. Two people should not tap the same ticket blind

The ping hits both, and both tap with good intentions.

Better: the first confirm locks the other, or a clear name for who owns the ticket. A screen that does not say “who” makes everyone feel responsible and not responsible.

4. Training is shorter than the permission

Opening waiter confirm without five minutes of teaching dumps statuses at random. Ready goes back to new, and the kitchen jumps.

Better: one sheet: when new, when preparing, when ready, when to cancel. Review mistakes after a week, not after a month.

5. An upgrade does not mean everyone does everything

A plan where waiters can confirm does not mean every person on the shift taps. Extra fingers are chaos with a nicer tool.

Better: a few people on the shift have the button. The rest read. Clarity is cheaper than an open permission.

A service test

One night, one person confirms. Count sleeping tickets and duplicates. A second night, waiter + cashier by the rule. Compare. The number chooses, not the habit of the last shop you worked in.

On menutables, free has no board, Starter lets the cashier confirm, Premium adds the waiter. Start free and give the button to the people who actually hold the line.